Patients and Guests

Thank you for entrusting your health care needs to our team of health care professionals. We strive to provide you with Off-the-Chart Care with deep compassion during your stay.

HSHS St. Elizabeth’s has been meeting the health care needs of our community for over 142 years and we continue making great strides in patient satisfaction and quality scores. We are now at top performance levels in the country in publicly reported surveys. Our staff is dedicated to providing high-value, region leading health care to you and your family. We offer many amenities to make your stay as a patient as satisfactory as possible, and strive to ensure your visiting family and friends feel welcome and cared for, as well.


Patient Satisfaction Survey

Our goal is to provide you with a great patient experience. Our patient satisfaction survey enables us to listen to the voice of the patients, gather feedback to assess our performance, and ultimately improve our ability to provide great patient experiences. If you receive a random, confidential survery in the mail, please take a moment to complete and return it. This is your opportunity to tell us what we did well and where we can improve. Thank you.

Personal Belongings

Limit belongings to essential items, which you will be responsible to secure during your hospital stay. Valuable items and money should be sent home if possible, or secured by the hospital upon request. St. Elizabeth’s Hospital will not be responsible for lost or damaged items.

How do I get a copy of my medical records?

To obtain copies of your medical records, download and complete our Authorization Form. You can mail, fax, or deliver the form to St. Elizabeth's Health Information department. The hours are Monday through Friday from 8 a.m. to 4:30 p.m. The Health Information Release of Medical Records office is located just inside the Outpatient Entrance on the first floor near the Registration desk. A photo identification will be requested to release copies of medical records. The fax number is 618-222-4777. Please call HIM at 618-234-2120, ext. 11742 with any questions.

Also see Publications & Forms