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Home > News > UrgiCare Reopens on June 17

6/17/2020

UrgiCare Reopens on June 17


HSHS St. Elizabeth’s Hospital announces the reopening of UrgiCare services, located at 1512 N. Green Mount Road in O’Fallon, IL, effective Wednesday, June 17. Hours of operation will be from 8 a.m. to 8 p.m. seven days a week. 

This service has been closed since April 2, 2020 due to the Coronavirus. 

“We understand people have many health care needs outside of COVID-19 and we never want anyone to forgo or delay seeking medical care. We are excited to open St. Elizabeth’s UrgiCare and offer those in need of medical care another convenient, accessible and safe location,” said Regina Peterson, DNP, RN, chief nursing officer at St. Elizabeth’s Hospital.

X-ray and CT scans are also available within UrgiCare, but walk-in labs are still unavailable.

For the safety of all, the hospital continues to take numerous safety precautions. Patient temperatures will be taken at the door and each person will be asked additional COVID-19 related screening questions. All patients and visitors will also be required to wear a mask upon entering the building and are asked to social distance while in the waiting room. 

Visitor guidelines will be the same as at the hospital for similar outpatient services. UrgiCare patients are encouraged to come alone whenever possible or have support persons wait outside until services are complete. Exceptions will be made for pediatric patients or those with a developmental disability.

Emergency Department and UrgiCare Manager Erin Hazen, RN, also recommends patients utilize the “Save My Spot” program which allows patients to further decrease time sitting in the waiting room.

“Through this online reservation and appointment scheduling system, patients can reserve a specific time to be seen by our staff. We implemented “Save My Spot” well before the current COVID-19 crisis but now it has become an even greater patient safety tool and satisfying piece of technology,” Hazen added.

To use Save My Spot:
  1. Visit steliz.org/savemyspot and select Reserve My Time.
  2. Complete the required fields and select from available times.
  3. You are notified via text about any updates about your appointment time.
St. Elizabeth’s does request that patients arrive 15 minutes before the appointment time and follow all the other safety processes in place, as noted above but cautions those individuals with chest pain or major trauma from delaying care. If you are experiencing these symptoms you should call 9-1-1- immediately. 

UrgiCare provides high-quality care for unexpected illnesses, accidents and work-related injuries and is staffed by emergency-trained providers and registered nurses. The  UrgiCare is an extension of St. Elizabeth’s emergency department, and services provided at this location are billed as Emergency Room services. As with all health care services, it is recommended that patients understand benefit plans and coverage.

In addition to opening UrgiCare, St. Elizabeth’s is in the process of demobilizing a large triage tent at the hospital’s emergency department entrance. Screening of all patients and support persons will still occur at the entrance to the Emergency Department and patients with COVID-19 related symptoms will be redirected to identified areas of the department.

The hospital strongly encourage the community to continue to comply with all CDC directives to help our community and our health care professionals remain healthy.

Media Contacts

Kelly Barbeau
Marketing/Comm. Manager
Phone: 618-234-2120, Ext. 41270
kelly.barbeau@hshs.org